Returns and Exchanges
Ammo.net wants to please all of its customers all of the time. Unfortunately, sometimes, things just happen and our customers receive product that is damaged or defective. We recognize this and we are here to help. If you receive damaged or defective product, please contact our office immediately. All contact must be made within 30 days of your order date. If our office is made aware of damaged or defective product within thirty (30) calendar days of the date the product was ordered, you will be afforded a full refund, a full store credit or a free replacement of the defective or damaged product (note that the product must be defective or damaged as inspected by our warehouse team upon return and note that our office reserves the right to either refund your money, provide a store credit, or replace the product at our discretion). We do our best to make sure that everyone is treated fairly, so just let us know if an issue arises.
While we would love to ship our product around the world, we have decided not to ship outside the lower forty-eight states of the United States because of the complications with shipping carriers and Customs. By placing an order with our company, you acknowledge that if fulfilled, your order will not cause Ammo.net to violate any federal, state, or local law or ordinance. Additionally, you agree to not submit orders for ammunition where your shipping address is in Massachusetts, Chicago, New York City, or any other area where such a transaction or delivery is prohibited by any law or ordinance. If you live in Illinois or New Jersey, we can ship to you provided that you submit the proper documentation to our office.
Statements of Customer
By placing an order with our company, you agree that the following statements are true (no exceptions):
- I am not currently less than twenty-one (21) years old.
- I am currently not subject to a restraining order of any kind.
- I have not been adjudicated as a mental defective and I have not been committed to any mental institution.
- I am not an illegal or unlawful alien.
- I am not an unlawful user or addicted to any controlled substance.
- By selling or delivering ammunition to me, Ammo.net is not violating any state or local law or ordinance.
- I have never been and I am not expected to be convicted in any court of a misdemeanor crime of domestic violence.
- I am not under indictment for and have never been convicted in any court of a crime punishable by imprisonment for over one year.
- I am not a fugitive from justice.
- I have never been and I am not expected to be discharged from the Armed Forces under dishonorable conditions.
- I have not renounced my U.S. citizenship.
Our warehouse team does its best to get packages out the door as quickly as possible. In most cases, from the time that an order is placed until the time the order is packaged, registered with a carrier, and on a pallet on our loading dock may be only an hour or two. As a result of this, we ask that our customers place their orders carefully as our office does not allow for order cancellations. If you placed an order and realized that you ordered the wrong product, shoot us an e-mail or give us a call and we will see if we can substitute the correct product before your package is given to a carrier. We do our best to help our customers, but sometimes, our warehouse staff is so fast that it is too late to substitute product.
Damaged or Missing Product
Ammo.net is dedicated to making sure that our customers are made whole when their orders get damaged or lost by a shipping carrier. This does not happen often, but it does happen. By placing an order with our company, you agree that once your order has been delivered to the shipping address, that you are solely responsible for its safety.
Ammo.net is only a provider of products developed by other companies or persons. For this reason, Ammo.net expressly disclaims any warranty of merchantability.
By placing an order with our company, you agree to allow our company to send you courteous follow-up e-mails and to send you our weekly newsletter. If you do not want to receive these communications, you can simply opt out by clicking on the "unsubscribe" link at the bottom of any e-mails you receive from our office.
Indemnification and Agreement to Defend
By placing an order with our company, you agree that if a claim is ever to be brought by you against Ammo.net or any of its owners, agents, officers, or employees that such a complaint must be filed within a court located in Knox County, Tennessee. Additionally, you thereby stipulate that you agree that any such complaints not filed within Knox County, Tennessee shall be immediately removed to a court within Knox County, Tennessee and you agree to reimburse Ammo.net and any other defendants for the costs of defending against the wrongly filed complaint or effecting its removal.