Frequently Asked Questions About Ammo.net

 


 

How do I confirm that what I want is in stock and will ship immediately?

It is very easy. Just look at the "In Stock" quantities displayed on our site under each product. These numbers reflect the exact amount of inventory in our warehouse that is available for immediate shipment. If we run out of a given product, our system no longer displays the product. We do this to make your shopping experience fast, easy, and efficient.

How do I contact Ammo.net?

We are very easy to reach. Just call (800) 604-1094 or send an e-mail to customercare@ammo.net. We look forward to serving you.

Does Ammo.net only sell product in case quantities?

We decided to offer our product in case quantities and box quantities because we realized that our customers sometimes like to test small amounts of a given product before buying a lot of it.

How do I determine shipping costs to my address?

  • Step 1 - Create a cart by clicking on the "Add to My Cart" button under the products you want to purchase
  • Step 2 - Beneath the items in your cart you will see "Estimate Shipping and Tax" in the middle of the page
  • Step 3 - Enter the state and zip code where your order will be shipped
  • Step 4 - Click "Get a Quote"

 

When will my order ship?

All orders placed before 3PM EST on a business day will ship that same day and you will receive a confirmation of shipment at that time. Unfortunately, we are unable to ship on weekends and on holidays. All orders placed after 3PM EST or on a weekend or holiday will be shipped the following business day.

When will I receive my order confirmation number and tracking number?

You will receive two order related e-mails from our office. The first e-mail will be sent to you immediately after you place your order and will contain your order confirmation number. You will then receive a second e-mail once your order has been shipped which will contain your shipment's tracking number. If you have not received either of the two e-mails mentioned above, please check your SPAM folder. If you find nothing in your SPAM folder, please contact our office by calling (800) 604-1094 or by sending an e-mail to customercare@ammo.net.

I have received my tracking number from Ammo.net, but where do I go to use it?

If you registered on our website, you can login here and view up to the minute information about your order to include its location enroute to your doorstep. Alternatively, if you did not register on our site, just go here and enter your tracking number.

Can Ammo.net ship signature required?

Yes, we can. Once you place your order, you will receive an order confirmation e-mail. Just forward this e-mail and your request to customercare@ammo.net. There will be an additional charge of $5.00 per package for signature required servicing.

Can Ammo.net ship to me?

We do not ship to any jurisdictions where doing so is prohibited by local, state, or federal law. Before placing your order, please do whatever research is necessary to ensure that shipping your order does not violate any local, state, or federal laws. Ammo.net does not ship to Alaska, Hawaii, Massachusetts, New York City, or Chicago. If your shipping address is in Illinois or New Jersey, our office will require the documentation that these states require our office to collect. If you need to send our office such documentation, please fax it to (800) 709-7535 or e-mail it to customercare@ammo.net.

Can I pick up my order in Atlanta, Georgia?

Sorry, but our warehouse is not set up to process walk-in orders or pickups.

What is the Ammo.net return policy?

Ammo.net wants to please all of its customers all of the time. Unfortunately, sometimes, things just happen and our customers receive product that is damaged or defective. We recognize this and we are here to help. If you receive damaged or defective product, please contact our office immediately.   All contact must be made within 30 days of your order date.  If our office is made aware of damaged or defective product within thirty (30) calendar days of the date the product was ordered, you will be afforded a full refund, a full store credit or a free replacement of the defective or damaged product (note that the product must be defective or damaged as inspected by our warehouse team upon return and note that our office reserves the right to either refund your money, provide a store credit, or replace the product at our discretion). We do our best to make sure that everyone is treated fairly, so just let us know if an issue arises.

How can I pay for my order?

You can pay by Visa, Mastercard, Discover, and American Express.

How will information I provide be used?

We use the information you provide to ensure that you receive the best possible service. For example, we will oftentimes contact customers a few days after their order is scheduled to be delivered just to make sure that everything showed up correctly and in good condition. You can read more about our Privacy and Security policies by clicking here.

What makes Ammo.net a secure website?

Ammo.net is fully PCI compliant. The Ammo.net checkout system is SSL encryption secured and feeds your information directly into the secure payment gateway. This means that nobody in our company is able to even access your credit card information.

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